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Terms & Conditions

By accessing the CartrideConnexion web site, property of B.K.E Computer Enterprise cc, you agree to be bound by the terms and conditions set out below. Consumers are advised to read the product information before purchase. B.K.E Computer Enterprise cc reserves the right to decline any order or purchase of our products for any reason. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from B.K.E Computer Enterprise cc.


1. Shipping & Delivery

All online orders will be delivered to the customer's premises free of charge in Windhoek.

For online orders placed from outside Windhoek, the customer will be liable for the courier cost. Information of the prefered courier should be supplied to us along with the proof of payment email which should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it.

No delivery will take place without a proof of payment being emailed after confirmation of order unless you have a credit facility in place.

The estimated delivery period is subject to supplier stock availability. Should our suppliers be out of stock of any products that have been ordered, a B.K.E Computer Enterprise cc representative will contact the customer as soon as possible. Please note that the cut-off time for orders is 12:00 daily, any orders received after that time might only be sent out on the followig day.

In the occurrence that an incorrect address has been provided, we reserve the right to charge for any extra carriage costs incurred. 

B.K.E Computer Enterprise cc will not be held resposible for any goods that were damaged or lost by the courier. In the event that the client has not received his/her package within 3 days of shipping, they may contact us. We will provide the Waybill number and, if needed, a signed copy of the waybill as proof that the package was sent. Any further issues must be settled between the client and the courier company. Goods that were lost during shipping will not be refunded by B.K.E Computer Enterprise cc and the client will have to sort these issues out with the courier.

2. Copyright & Intellectual Property Rights

This Website is solely for your personal and non-commercial use. Copyright and all intellectual property rights in all materials made available through this Website are owned by B.K.E Computer Enterprise cc, who is the lawful user thereof and is protected by both Namibian and international intellectual property laws. Accordingly, an unauthorized copying, reproduction, re-transmission, distribution, dissemination, sale, publication, or other circulation or exploitation of such material as aforesaid or any component thereof will constitute an infringement of such copyright and other intellectual property rights. The trademarks, names, logos and service marks (collectively “Trademarks”) that pertain to CartridgeConnexion displayed on this Website are registered and unregistered Trademarks of B.K.E Computer Enterprise cc, nothing contained on this Website should be construed as granting any license or right to use any Trademarks without the prior written permission of B.K.E Computer ENterprise cc. Other trademarks, names, logos and service marks used are the property of their respective owners.

3. Warranty 

All goods sold by B.K.E Computer Enterprise cc through the CartridgeConnexion website, carries the standard factory warranty of represented brands

Note: A product warranty means that goods are guaranteed against faulty materials and workmanship. Goods are not guaranteed against faults resulting from normal wear and tear or the customer’s own negligence. Faulty goods will be sent to the manufacturer for repair. Only when an item cannot be repaired will the manufacturer in their own discretion issue a replacement or credit.
>Any Physical damage to a product purchased from B.K.E Computer Enterprise cc will effectively void the warranty completely.

B.K.E COMPUTER ENTERPRISE cc IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY B.K.E COMPUTER ENTERPRISE cc ARE NOT MANUFACTURED BY B.K.E COMPUTER ENTERPRISE cc. THE PRODUCTS MAY, HOWEVER, BE COVERED BY A MANUFACTURER'S WARRANTY. B.K.E COMPUTER ENTERPRISE cc ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND THE CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AGAINST THE MANUFACTURER OF THE PRODUCTS. B.K.E COMPUTER ENTERPRISE cc MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO ANY    PRODUCT.

AS A SERVICE TO OUR CUSTOMERS, B.K.E COMPUTER ENTERPRISE cc WILL DEAL WITH THE MANUFACTURER AND/OR THEIR RESPECTIVE SERVICE CENTRES ON BEHALF OF OUR CLIENTS, BUT WE MAY IN OUR OWN DISCRETION DECIDE TO REFER THE CLIENT DIRECTLY TO THE MANUFACTURER AND/OR THEIR SERVICE CENTRE.

4. Refunds & Returns Policy

All products sold by B.K.E Computer Enterprise cc will carry a 5 day return policy if the client feels that the purchased product does not meet the required standards of said product and proof of this must be available along with the proof of purchase documentation.

FAULTY ITEMS THAT ARE RETURNED ARE HANDLED IN ACCORDANCE WITH OUR WARRANTY POLICY AND NOT ACCORDING TO OUR RETURNS POLICY

5. Content of the Website

While every effort is made to update the information provided on the Website on a regular basis, B.K.E Computer Enterprise cc makes no representations or warranties, whether express, implied in law or residual, as to the accuracy, completeness or reliability of information contained on the Website. B.K.E Computer Enterprise cc reserves the right at any time to change or discontinue without notice, any aspect, feature or service offered by way of the Website, the opinions, information, data or content contained on the Website shall not be construed as advice and are offered for information purposes only. B.K.E Computer Enterprise cc gives no warranties and makes no representations as to the accuracy, completeness or reliability of any such opinions, information, data or content.

6. Pricing & Payment

B.K.E Computer Enterprise cc endeavours to ensure the prices of our products are as accurate as possible. However, we reserve the right to change the prices of our products without notification. If a product price is modified, you will be informed of the change before payment is processed.  

The following payment methods are accepted:

> Direct Bank Deposit
> Electronic Fund Transfer
> Account ( If credit facility is in place )
Please ensure to use either your order or invoice nr as a reference when using the above payment options.

Proof of payment must be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. before order will be processed and delivered

We also accept bank guanranteed cheques, but before we will process the order for delivery a copy of the prepared and signed cheque
must also be emailed as proof. The cheque must be handed to the person who is delivering the goods.

7. Viewing Orders
 
In order to view your order history, simply Log into your account on our site and click on the order history link under user menu to view the orders placed.
8. Disclaimer

B.K.E Computer Enterprise cc shall not be responsible for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party as a result of or which may be attributable, directly or indirectly, to:

> Your use of or reliance on any information provided on or via the Website;
> Any e-mails sent from the Website;
> Services provided via this Website;
> Any viruses that may infect your computer or other property on account of your access to or use of this Website;
> Use of content, data or information made available via the Website;
> Any failure, delay or unavailability of the Website or any Services offered via the site for any reason whatever;
> The supply, or failure or delay in supplying any of the Services offered via the Website; and
>The breach of any of these terms of use by you.
These terms and conditions are the complete and exclusive agreement between B.K.E Computer Enterprise cc and the customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between B.K.E Computer Enterprise cc and the customer relating to the subject products.
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